This happens most often when a 6-pin connector or lightstrip is plugged in upside down, causing something called reverse polarity. To fix this, simply flip over the connector or lightstrip and plug it in the other way.

No, Litcessory extension cables do not have any LED lights.

If your lights are not the right colors after connecting a cut-end connector, this means that the cut-end connector is not making a solid connection with the solder points on the lightstrips. Try the following:

1. Unplug the power source
2. Ensure the backside of the solder points (the side opposite of the LED lights) are making contact with the cut-end connector’s metal prongs, and that the cut-end of the lightstrip is fully inserted.
3. Close the lid of the cut-end connector and clamp down with a pair of pliers. Use plenty of pressure. You should hear a slight “snap”.
4. To ensure your cut-end connector stays tight, you can wrap the cut-end connector tightly with electrical tape.

If you are still having issues after trying the above steps, please contact our awesome support team. We are always happy to help!

To extend the distance between the controller and the lightstrip, you will first need to connect one of our Controller to 6-Pin Adapters. Then you can plug in an extension cable.

The Philips Hue Plus has two controller versions: a detachable version and a hardwired version. Please see the image below to identify which controller version you have.

No, you cannot insert a 6-pin connector into the cut-end connector. If you need to connect a lightstrip with a 6-pin to cut-end connector, you will need to use one of our 6-pin to cut-end products: a 6-Pin to Cut-End Extension Connector, a 6-Pin to Cut-End Connector or a 6-Pin to Cut-End (Solder On). This will allow you to convert the cut end of the lightstrip into a 6-pin connector.

Remember: Cut lightstrips connect only to cut-end connectors and 6-pin ends can only connect to 6-pin connectors. Cut lightstrips cannot connect to a 6-pin connector.

No, you cannot insert a 6-pin connector into the cut-end connector. If you need to connect a lightstrip with a 6-pin to cut-end connector, you will need to use one of our 6-pin to cut-end products: a 6-Pin to Cut-End Extension Connector, a 6-Pin to Cut-End Connector or a 6-Pin to Cut-End (Solder On). This will allow you to convert the cut end of the lightstrip into a 6-pin connector.

Remember: Cut lightstrips connect only to cut-end connectors and 6-pin ends can only connect to 6-pin connectors. Cut lightstrips cannot connect to a 6-pin connector.

If you are connecting the cut lightstrip to another cut lightstrip, you can use either: a Cut-End to Cut-End Connector or a Cut-End to Cut-End Extension Connector.

If you connecting the cut lightstrip to an uncut Philips Extension Lightstrip or a Litcessory product, you can use any of our 6-pin to cut-end products: a 6-Pin to Cut-End Extension Connector, a 6-Pin to Cut-End Connector or a 6-Pin to Cut-End Connector (Solder On). This will allow you to convert the cut end of the lightstrip into a 6-pin connector.

To connect two cut lightstrips together with a Litcessory Extension Cable, you will need to use one of our 6-pin to cut-end products: a 6-Pin to Cut-End Extension Connector, a 6-Pin to Cut-End Connector, or a 6-Pin to Cut-End Connector (Solder-On). This will allow you to convert the cut end of the lightstrip into a 6-pin connector.

1. Connect the cut-end connector side of the cable to the cut lightstrip.
2. Plug the extension cable into the 6-pin side of the 6-Pin to Cut-End Connector.
3. Connect a second 6-Pin to Cut-End Connector to the other cut lightstrip

No, to connect an extension cable to a cut lightstrip, you will need to first use one of our 6-pin to cut-end products: a 6-Pin to Cut-End Extension Connector, a 6-Pin to Cut-End Connector, or a 6-Pin to Cut-End Connector (Solder-On). This will allow you to convert the cut end of the lightstrip into a 6-pin connector.