Resources > Frequently Asked Questions
General Questions:
This happens most often when a 6-pin connector or lightstrip is plugged in upside down, causing something called reverse polarity. To fix this, simply flip over the connector or lightstrip and plug it in the other way.
No, Litcessory extension cables do not have any LED lights.
If your lights are not the right colors after connecting a cut-end connector, this means that the cut-end connector is not making a solid connection with the solder points on the lightstrips. Try the following:
- Unplug the power source
- Ensure the backside of the solder points (the side opposite of the LED lights) are making contact with the cut-end connector’s metal prongs, and that the cut-end of the lightstrip is fully inserted.
- Close the lid of the cut-end connector and clamp down with a pair of pliers. Use plenty of pressure. You should hear a slight “snap”.
- To ensure your cut-end connector stays tight, you can wrap the cut-end connector tightly with electrical tape.
If you are still having issues after trying the above steps, please contact our awesome support team. We are always happy to help!
To extend the distance between the controller and the lightstrip, you will first need to connect one of our Controller to 6-Pin Adapters. Then you can plug in an extension cable.
Controller to 6-Pin:
The Philips Hue Plus has two controller versions: a detachable version and a hardwired version. Please see the image below to identify which controller version you have.
Splitters:
No, you cannot insert a 6-pin connector into the cut-end connector. If you need to connect a lightstrip with a 6-pin to cut-end connector, you will need to use one of our 6-pin to cut-end products: a 6-Pin to Cut-End Extension Connector, a 6-Pin to Cut-End Connector or a 6-Pin to Cut-End (Solder On). This will allow you to convert the cut end of the lightstrip into a 6-pin connector.
Remember: Cut lightstrips connect only to cut-end connectors and 6-pin ends can only connect to 6-pin connectors. Cut lightstrips cannot connect to a 6-pin connector.
Cut-End Connector:
To connect two cut Philips Hue lightstrips together with a Litcessory Extension Cable you will need our Cut-End to 6-Pin Extension cables. This cable has a cut-end connector on one side and a 6-pin connector on the other side.
- Connect to cut-end connector side of the cable to the cut Philips Hue lightstrip.
- Plug the extension cable into the 6-pin side of the Cut-End to 6-pin cable.
- Connect a second Cut-End to 6-Pin cable to the other cut lightstrip
- The extension cable now has two 6-pin connectors to plug into between the two cut lightstrips. All Litcessory products with male pin headers are removable, so you can make them male or female as needed for your project.
Extension Cables
Power to Controller:
V3 to V4 Adapter
- C (Cold White LED)
- B (Blue LED)
- G (Green LED)
- R (Red LED)
- FW (Warm LED)
- VCC (Voltage/Power)
LumenX
How to use it
Cut
Insert
lightstrip into the corner connector.
Close
connector.
Mount
lightstrip in desired area.
Plug
into USB.
NOTE: Most USB ports located on TVs/monitors are only powered when the TV/monitor is on. Check your TV/monitor settings to see if the USB port can be powered when the TV/monitor is off.
How to Reset the LumenX Controller
Step 1
Plug the controller into a 5V DC USB port.
Step 2
Once the lightstrip is on, power cycle the controller five (5) times in a row. Power cycling means to plug in the unit long enough for the lightstrip to turn on and then unplug the controller and wait for two (2) seconds.
You must unplug and replug within two seconds in order for this to work.
Step 3
Upon the fifth power cycle, the lightstrip will pulse blue four (4) times before resetting to white. This will indicate a successful reset.
How to Connect LumenX to the Philips Hue Bridge
Step 1
Plug the controller into a 5V DC USB port.
Step 2
If you haven’t already, download the Philips Hue App. Add the LumenX lightstrip to your system by tapping on the Settings icon at the bottom right hand corner.
Step 3
Tap Light Setup and then tap the Add Light button in the top left corner. Once on the Add screen, tap Search at the bottom center to connect the device. Select “Extended Color Light” once available.
The LumenX USB Controller should now be linked successfully.
How to Connect LumenX Using Samsung SmartThings
Step 1
Plug the controller into a 5V DC USB port.
Step 2
Add LumenX to the Samsung SmartThings App by tapping on the Add Icon in the top right corner.
Select the Device tab.
Tap “Scan nearby” to link the controller.
Step 3
After scanning is complete, light will link to SmartThings.
The LumenX USB Controller will now appear on the SmartThings My Home Page.
The LumenX USB Controller should now be linked successfully.
Connect LumenX to a Zigbee compatibleSmart Light Bridge for control via Google Assistant.
(Example: Philips Hue Bridge or Samsung SmartThings Hub)
Connect LumenX to a Zigbee compatible Smart Light Bridge for control via Alexa.
(Example: Philips Hue Bridge or Samsung SmartThings Hub)
No, the LumenX lightstrip needs the included controller to communicate with a smart home system.
No, LumenX needs a Zigbee compatible Hub like Philips Hue Bridge.
No, the lightstrips are different voltages and are not compatible.
No, The LumenX lightstrip is only 5VDC and not meant to be extended past the original length.
No, Litcessory products can't be used with the LumenX lightstrip. The connectors with the LumenX strip are included
No, the lightstrips are different voltages and are not compatible.
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How-to Guides
- Extend the Distance Between the Philips Hue Controller and the Starter Lightstrip
- Litcessory Extension Cable for Philips Hue Lightstrip Plus
- How to Split the Philips Hue Lightstrip Plus
- How to Cut and Extend Philips Hue Lightstrips without Soldering
- Philips Hue Lightstrip Hardwired Controller vs Detachable Controller: Which Version do I have?
