General Questions:

Will Litcessory products cause my Philips Hue Lightstrip Plus to be dimmer?

No, Litcessory products do not affect the brightness of the lights. As long as your total lightstrip run length (lightstrip length plus any Litcessory product length) stays within 10 meters/33 feet, your lights will be just as bright!

Will Litcessory products work with any other brand of lightstrips besides Philips Hue Lightstrip Plus?

Litcessory products are desiged specifically for Philips Hue Lightstrip Plus. Currently, Litcessory products have not been tested with other brands. However, our products are designed for 6-pin lightstrips that are 12mm in width.

Philips says their lightstrips are expandable to a maximum of 10 meters/33 feet. If I use an extension cable or ethernet cable, does this affect the 10 meter/33 foot limit?

We recommend keeping your total lightstrip run under 10 meters/33 feet. This includes the total length of your lightstrips and any Litcessory products and ethernet cables. Some customers have reported success going over this limit, however we have not tested this.

I just used a Litcessory product and now my lights won't turn on. What should I do?

This happens most often when a 6-pin connector or lightstrip is plugged in upside down, causing something called reverse polarity. To fix this, simply flip over the connector or lightstrip and plug it in the other way.

Do Litcessory extension cables have LED lights on them?

No, Litcessory products do not have any LED lights.

I used a cut-end connector and now my lightstrip colors don’t match. How do I fix this?

If your lights are not the right colors after connecting a cut-end connector, this means that the cut-end connector is not making a solid connection with the solder points on the lightstrips. Try the following:

  1. Unplug the power source
  2. Ensure the backside of the solder points (the side opposite of the LED lights) are making contact with the cut-end connector’s metal prongs, and that the cut-end of the lightstrip is fully inserted.
  3. Close the lid of the cut-end connector and clamp down with a pair of pliers. Use plenty of pressure. You should hear a slight “snap”.
  4. To ensure your cut-end connector stays tight, you can wrap the cut-end connector tightly with electrical tape.

If you are still having issues after trying the above steps, please contact our awesome support team. We are always happy to help!

How do I extend the distance between the controller and the lightstrip?

To extend the distance between the controller and the lightstrip, you will first need to connect one of our Controller to 6-Pin Adapters. Then you can plug in an extension cable.

Controller to 6-Pin FAQ’s:

How do I know which version of the Controller to 6-Pin Adapter to choose?

The Philips Hue Plus has two controller versions: a detachable version and a hardwired version. Please see the image below to identify which controller version you have.

I connected the Controller to 6-Pin Adapter to my controller and then I plugged in an extension cable to the Controller to 6-Pin Adapter. How do I connect the original starter lightstrip?

Our Controller to 6-Pin Adapter comes in a set of two; one for your controller and the other for your original starter lightstrip. To connect to the original starter lightstrip, just use the second controller to 6-pin adapter included in the pack.

Splitter:

Can I split cut ends?

Yes, you can do that by using first converting your cut-end into a 6-pin end by using one of our 6-pin to cut-end products: a 6-Pin to Cut-End Extension Connector, a 6-Pin to Cut-End Connector or a 6-Pin to Cut-End Connector (Solder On). This will allow you to convert the cut end of the lightstrip into a 6-pin connector.

How many times can I split? I want to connect 3+ extensions using splitters, will that work?

Yes, you will need to connect an additional splitter to the splitter to create the number of connections you need.

Cut-End Connectors:

Can I insert a 6-pin connector into a cut-end connector?

No, you cannot insert a 6-pin connector into the cut-end connector. If you need to connect a lightstrip with a 6-pin to cut-end connector, you will need to use one of our 6-pin to cut-end products: a 6-Pin to Cut-End Extension Connector, a 6-Pin to Cut-End Connector or a 6-Pin to Cut-End (Solder On). This will allow you to convert the cut end of the lightstrip into a 6-pin connector.

Remember: Cut lightstrips connect only to cut-end connectors and 6-pin ends can only connect to 6-pin connectors. Cut lightstrips cannot connect to a 6-pin connector.

I have a cut Philips Hue Lightstrip Plus. How do I connect another Philips Hue Lightstrip to it?

If you are connecting the cut lightstrip to another cut lightstrip, you can use either: a Cut-End to Cut-End Connector or a Cut-End to Cut-End Extension Connector.

If you connecting the cut lightstrip to an uncut Philips Extension Lightstrip or a Litcessory product, you can use any of our 6-pin to cut-end products: a 6-Pin to Cut-End Extension Connector, a 6-Pin to Cut-End Connector or a 6-Pin to Cut-End Connector (Solder On). This will allow you to convert the cut end of the lightstrip into a 6-pin connector.

 

 

I have a cut Philips Hue lightstrip and I need to add a Litcessory extension cable and connect another cut Philips Hue lightstrip. How do I do this?

To connect two cut lightstrips together with a Litcessory Extension Cable, you will need to use one of our 6-pin to cut-end products: a 6-Pin to Cut-End Extension Connector, a 6-Pin to Cut-End Connector, or a 6-Pin to Cut-End Connector (Solder-On). This will allow you to convert the cut end of the lightstrip into a 6-pin connector.

  1. Connect the cut-end connector side of the cable to the cut lightstrip.
  2. Plug the extension cable into the 6-pin side of the 6-Pin to Cut-End Connector.
  3. Connect a second 6-Pin to Cut-End Connector to the other cut lightstrip

 

Extension Cables:

Can I plug an extension cable into a Cut-End Connector?

No, to connect an extension cable to a cut lightstrip, you will need to first use one of our 6-pin to cut-end products: a 6-Pin to Cut-End Extension Connector, a 6-Pin to Cut-End Connector, or a 6-Pin to Cut-End Connector (Solder-On). This will allow you to convert the cut end of the lightstrip into a 6-pin connector.

Do not insert an extension cable into a cut-end connector

Can I cut a Litcessory Extension Cable to a custom length?

No. Litcessory offers several lengths to choose from. Consider using an RJ45 to 6-Pin Ethernet Cable Adapter to use a self-provided custom Ethernet cable for a custom length extension cable.

Warranty

What warranty comes with Litcessory products?

Litcessory products come with a two year limited warranty from the date of purchase. For more information, view our warranty, or contact us.

Returns, Exchanges, and Refunds:

What is your return, exchange, and refund policy?

There are a few important things to keep in mind when returning, exchanging, or requesting a refund on a product you purchased from Litcessory:

You have 30 calendar days from the date you received the product(s) to return, exchange, or request a refund.

Only items that have been purchased directly from www.litcessory.com may be returned, exchanged, or refunded. Litcessory products purchased through other retailers must be returned in accordance with their respective policies.

Returns with valid proof of purchase will be refunded to the original form of payment (credit card, PayPal, etc.) or exchanged upon request (subject to product availability).

If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item or cancelation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

Items returned must be in their original, undamaged, and unaltered condition. Ensure that the items you are returning are packaged with all the original contents that were included when you received it. Items must be returned with all components for a full refund. All returns are subject to verification and approval.

Return shipping charges are the responsibility of the customer and will not be reimbursed by Litcessory.

Shipping and handling fees from your original order will not be refunded, unless the merchandise is determined by Litcessory, in its sole discretion, to be defective or in the event that the return is the result of an error by Litcessory.

How to Return an Item
To start a return, complete the Contact Us form and include your full name, email address, mailing address, order number, and what you are returning. We will provide mailing instructions.

For further questions, please contact us at [email protected]

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