For technical questions, check out our Frequently Asked Questions for immediate answers.

Need to return or exchange an item? See our Returns, Exchanges and Refunds Policy.

To contact our Support team, fill out the below form. Please be sure to include any relevant photos/images and answer the below questions so we may assist you quicker.

• What is your Philips Hue lightstrip setup?
• Does the lightstrip turn on?
• Do the lights change color?